We want you to love your Oudre pieces. Please read the following policy carefully before making a purchase.

1. ELIGIBILITY

We accept exchanges for the following reasons:

• Incorrect size ordered
• Incorrect item shipped by Oudre
• Manufacturing defect

All items submitted for exchange must be:

• Unworn
• Unwashed
• Unaltered
• In their original condition
• With all original tags attached

Items that do not meet these conditions will not be accepted.

2. SIZE EXCHANGE

If you have purchased the wrong size, you may request a size exchange subject to availability.

• A size exchange can only be made if the requested size is currently available in stock.
• If the requested size is unavailable, we may offer an exchange to another available color of the same item, subject to stock availability.
• If no alternative size or color is available, we will provide a refund for that item.
• Customers who simply change their mind about the item, style, color, or fit are not eligible for a refund.

Please note that certain products may not be eligible for size exchange due to their design or sizing availability.

3. PERSONAL PREFERENCE & CHANGE OF MIND

We do not accept returns or refunds due to:

• Change of mind
• Personal preference
• Not liking the cut, style, or color
• The item not looking or fitting as expected
• Choosing not to exchange an item when an eligible exchange option is available

Please carefully review our size guide and product details before placing your order. If you are unsure about sizing, we encourage you to contact our team before purchasing.

4. WRONG ITEM / MANUFACTURING DEFECT

If you receive an incorrect item or believe your item has a manufacturing defect, please contact us within 5 days of receiving your order and provide clear photos/videos showing the issue.

After review and approval, Oudre will arrange the appropriate exchange or resolution.

Normal characteristics of the fabric, minor variations due to production, or differences that do not constitute a manufacturing defect may not qualify for an exchange.

5. REQUEST DEADLINE

All exchange requests must be submitted within 5 days of receiving your order.

Please wait for confirmation from our team before sending your item back.

Once your exchange request has been approved, the item must be shipped back within 5 days from the date of our confirmation.

Any package received after this period may be refused and the exchange request may be cancelled.

6. SHIPPING COSTS

For an incorrect item shipped by Oudre, incorrect size shipped by Oudre, or an approved manufacturing defect, Oudre will cover the applicable exchange shipping costs.

For a size exchange due to the customer ordering the wrong size, the customer is responsible for the applicable shipping costs.

7. REFUNDS

Refunds are not generally available as an alternative to an eligible exchange.

A refund will only be provided where specifically stated in this policy, including when:

• An eligible size exchange is requested, but the requested size is unavailable; and
• No alternative color of the same item is available for exchange.

Refunds will be processed within 3–5 working days after the returned item has been received and inspected by Oudre.

The refund amount will correspond to the eligible item being returned.

8. FINAL SALE ITEMS

Items marked as Final Sale, promotional items, or items specifically stated as non-exchangeable are not eligible for exchange or refund unless the item received is incorrect or has a confirmed manufacturing defect.